60-day Skin Fit Guarantee

• The window opens on confirmed delivery of your first routine and closes 60 calendar days later.
• One window per customer. It does not reopen for a later parcel, a later product, a second routine or a changed routine.
• A full refund of parcel one does not reopen or extend the window.

• The amount you actually paid for the products you claim, plus any refundable tax on them, to the original payment method.
• Any routine credit that was applied to those products is restored to your account separately. Credit is never paid out as cash.
• Original shipping is excluded.
• Opened bottles are included. There is no physical return, and you are never asked for a reason, photographs or medical details. Support may verify the order.
• Several products from the first routine can be claimed together in one request.
• The welcome gift has no cash value and nothing is deducted for it.

The guarantee covers the first routine, delivered in your opening parcel. Resurface Toner is not part of the recurring parcel: it is dispatched only after a stock check and your confirmation, which normally falls after the 60-day window has closed. A Resurface Toner bottle delivered after the window has closed is outside the guarantee, and adding or receiving it later does not reopen the window.

Email support@nformskin.com from the address on your order, or request it from your account. The refund is issued to the original payment method within 14 days of the claim being approved, and confirmed to you by email. Your bank may take a further 5 to 10 business days to show the credit.

Refunding and cancelling are separate actions. If you want replenishment of a product you have claimed on to stop, say so and we cancel that line; request cancellation separately from the refund so that future replenishment reflects your choice.

A damaged, incorrect or missing order is handled under shipping and returns, not under the guarantee, and it does not use up your window.